We are pleased to let you know about a new way to book your appointment. We have introduced ‘Anima’, a new system which allows us to make sure you get the support or appointment you need, at a time that is appropriate and safe for your problem. This is in direct response to new government guidelines.
All medical and admin queries now come through Anima, rather than via the phone lines. This avoids you needing to queue on the telephone and will keep lines free for those who do not have internet. You're able to ask us about anything from a health problem, a medication question, prescription request or even with forms that you’d like us to complete. By completing an Anima request yourself, it also means you can keep your problem private as you won’t need to explain it to our receptionists.
Sign in now to submit your request: patients.animahealth.com/signIn
All requests will be triaged by a clinician and you will contacted with an outcome or an offer of an appointment.
For more information please select here: ANIMA
Please remember that appointment times are limited to 10 minutes. If you have complex problems that need more time or have more than one problem then please book a double appointment. This will help the surgery run to time and prevent both yourself and others having to wait unnecessarily.
Keeping or cancelling appointments
Patients are reminded that they must inform us if they are no longer able to keep a booked appointment. Failure to attend means valuable appointment slots which could have been given to other patients are wasted.
Missed appointments (DNA, Did Not Attend) are recorded and persistent offenders after due warning will be removed from the practice list for the benefit of our remaining patients.
Evening and Weekend appointments
There are evening and weekend appointment available via the Rotherham Hubs. Appointments can be made to see a GP, ANP, Nurse and HCA.
These appointments are held at Morthen Road Group Practice, Valley Health Centre Dalton, Broom Lane Medical Centre and Dinnington Group Practice.
Appointments for the Rotherham hubs can be made via our reception team or on the Rotherham Health App.
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Telephone consultations
If you feel your problem can be dealt with by speaking to a doctor or nurse on the telephone without the need for a face to face consultation please inform the reception staff accordingly.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
If you need a home visit please indicate the urgency. Remember the clinician will have a full surgery which may also contain urgent cases and so is rarely in a position to attend straight away. It may be possible to see you more quickly if you are prepared to travel up to surgery. In a true emergency, calling an ambulance is likely to be more appropriate.
For routine visits try to ensure you have contacted reception before 10:30am. This will help the clinicians share and plan their visits after morning surgery.
Please remember visits are for those patients who are housebound or are too ill to go out. Wherever possible please try and come to surgery as this provides a more efficient service for all our patients and can often help the clinician assess your condition better.
Providing the reception staff with some information about the nature of your problem will also help the doctors in allocating your visit.
Please click on the link below to view our detailed Home Visit procedure:
Home Visit Policy (PDF, 214KB)