COVID-19 All patients with pre-booked appointments will be triaged over the telephone. Where ever possible we are avoiding booking face to face appointments for the safety of patients and staff.
Phone lines are open at 08:00 or alternatively use the Rotherham Health app, NHS app or the SystmOne online service from 08:00 the same day.
To request an urgent appointment please telephone at 08:00 that day - please be aware that this is the busiest time of day for telephone calls so please be patient when waiting to get through to us.
Your problem will be assessed by our team and processed. However there is no guarantee that this will result in a same day appointment.
If it's a routine appointment you require then please telephone us after 11:00.
For results please call after 4pm or use the Rotherham Health app, NHS app or SysytmOne online service.
Please remember that appointment times are limited to 10 minutes. If you have complex problems that need more time or have more than one problem then please book a double appointment. This will help the surgery run to time and prevent both yourself and others having to wait unnecessarily.
Please visit our online access page for more information on registering for online services where you can book and cancel appointments, order repeat medication and view parts of your medical record. Online Access
Wearing of Face Coverings
Where you are requested to attend the surgery for future appointments we kindly request that patients attend their appointment alone wherever possible and that you wear a face covering (for example, a mask or scarf) at all times. This is for the protection of both staff and patients.
If you have any symptoms of Coronavirus you MUST NOT attend your appointment.
Patients are reminded that they must inform us if they are no longer able to keep a booked appointment. Failure to attend means valuable appointment slots which could have been given to other patients are wasted. Missed appointments are recorded and persistent offenders after due warning will be removed from the practice list for the benefit of our remaining patients.
Evening and Weekend appointments
There are evening and weekend appointment available via the Rotherham Hubs. Appointments can be made to see a Dr, ANP, Nurse and HCA.
These appointments are held at Valley Health Centre Dalton, Broom Lane Medical Centre and Dinnington Group Practice.
Appointments for the Rotherham hubs can be made via our reception team or on the Rotherham Health App
If you feel your problem can be dealt with by speaking to a doctor or nurse on the telephone without the need for a face to face consultation please inform the reception staff accordingly.