We are pleased to let you know about a new way to book your appointment. We have introduced ‘Anima’, a new system which allows us to make sure you get the support or appointment you need, at a time that is appropriate and safe for your problem. This is in direct response to new government guidelines.
All medical and admin queries now come through Anima, rather than via the phone lines. This avoids you needing to queue on the telephone and will keep lines free for those who do not have internet. You're able to ask us about anything from a health problem, a medication question, prescription request or even with forms that you’d like us to complete. By completing an Anima request yourself, it also means you can keep your problem private as you won’t need to explain it to our receptionists.
Sign in now to submit your request: patients.animahealth.com/signIn
All requests will be triaged by a Clinician and you will contacted with an outcome or an offer of an appointment.
For more information please select here: ANIMA
Please remember that appointment times are limited to 10 minutes. If you have complex problems that need more time or have more than one problem then please book a double appointment. This will help the surgery run to time and prevent both yourself and others having to wait unnecessarily.
Who Should I See?
We try to keep our GP appointments for patients with more serious health problems. Following clinical triage, if necessary, you will be offered an appointment with the most appropriate member of staff.
Self care
If you have a cough, cold, headache or other minor ailment try treating yourself at home first.
Please remember that self-care for common conditions can help free up our GPs’ time, making it easier to get an appointment when you have a more serious condition.
Your pharmacist can help too
Pharmacists are highly trained health professionals and can give you confidential health advice for a range of common illnesses and complaints.
Don’t wait for a GP appointment for coughs, colds, aches and pains. Just call your local pharmacy a call or drop in – there’s no need to make an appointment.
Pharmacy Community Consultation Service
The NHS Pharmacy Community Consultation Service allows patients a same day appointment for minor illnesses or an urgent supply of regular medicine, improving access to services and providing a more convenient treatment option for patients.
This service helps alleviate pressures on GP appointments and emergency departments. Should you need to be escalated or referred to an alternative service, the pharmacist can arrange this.
There are a number of Minor Ailments that can be treated by your pharmacist instead of visiting your GP, including:
- Conjunctivitis
- Coldsores
- Fever
- Head Lice
- Scabies
- Vaginal Thrush
- Hayfever
- Constipation
- Fungal Skin Infections
- Acute Pain
- Threadworms
NHS 111
111 is the free NHS non-emergency number.
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.
Call 111 if:
- you need medical help fast but it’s not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don’t know who to call or you don’t have a GP to call
- you need health information or reassurance about what to do next
A&E
A&E is for life-threatening accidents and emergencies only. Before you go there, ask yourself, “Is it a real emergency?”
If not, please consider using other local health services before you visit A&E.
Keeping appointments
Patients are reminded that they must inform us if they are no longer able to keep a booked appointment. Failure to attend means valuable appointment slots which could have been given to other patients are wasted.
Missed appointments (DNA, Did Not Attend) are recorded and persistent offenders after due warning will be removed from the practice list for the benefit of our remaining patients.
Evening and Weekend appointments
There are evening and weekend appointment available via the Rotherham Hubs. Appointments can be made to see a GP, ANP, Nurse and HCA.
These appointments are held at Morthen Road Group Practice, Valley Health Centre Dalton, Broom Lane Medical Centre and Dinnington Group Practice.
Appointments for the Rotherham hubs can be made via our reception team or on the Rotherham Health App.
Telephone consultations
If you feel your problem can be dealt with by speaking to a doctor or nurse on the telephone without the need for a face to face consultation please inform the reception staff accordingly.