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Call 111 - When it is less urgent than 999

Appointments

Phone lines are open at 8am or alternatively use the Rotherham Health app, NHS app or the SystmOne online service 24 hours per day.

To request an urgent appointment please telephone at 8am that day - please be aware that this is the busiest time of day for telephone calls so please be patient when waiting to get through to us.

Your problem will be assessed by our team and processed. However there is no guarantee that this will result in a same day appointment.

If it's a routine appointment you require then please telephone us after 11am.

For results please call after 4pm or use the Rotherham Health app, NHS app or SysytmOne online service.

Please remember that appointment times are limited to 10 minutes. If you have complex problems that need more time or have more than one problem then please book a double appointment. This will help the surgery run to time and prevent both yourself and others having to wait unnecessarily.

Please visit our online access page for more information on registering for online services where you can book and cancel appointments, order repeat medication and view parts of your medical record. Online Access

Who Should I See?

We try to keep our GP appointments for patients with more serious health problems.   Before you book an appointment to see the doctor, please consider whether an appointment with an ANP or practice nurse might be appropriate.  they can help you with a wide range of medical problems.

Our Care Navigators (Reception staff) can help you decide which is the right person for you.

Self care

If you have a cough, cold, headache or other minor ailment try treating yourself at home first.

Please remember that self-care for common conditions can help free up our GPs’ time, making it easier to get an appointment when you have a more serious condition.

Your pharmacist can help too

Pharmacists are highly trained health professionals and can give you confidential health advice for a range of common illnesses and complaints.

Don’t wait for a GP appointment for coughs, colds, aches and pains. Just call your local pharmacy a call or drop in – there’s no need to make an appointment.

Pharmacy Community Consultation Service 

The NHS Pharmacy Community Consultation Service allows patients a same day appointment for minor illnesses or an urgent supply of regular medicine, improving access to services and providing a more convenient treatment option for patients. 

This service helps alleviate pressures on GP appointments and emergency departments. Should you need to be escalated or referred to an alternative service, the pharmacist can arrange this.

There are a number of Minor Ailments that can be treated by your pharmacist instead of visiting your GP, including;

Conjunctivitis                             Hayfever

Coldsores                                     Constipation

Fever                                              Fungal Skin Infections

Head Lice                                     Acute Pain

Scabies                                          Threadworms

Vaginal Thrush

NHS 111

111 is the free NHS non-emergency number.

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next

A&E

A&E is for life-threatening accidents and emergencies only. Before you go there, ask yourself, “Is it a real emergency?”

If not, please consider using other local health services before you visit A&E.

Wearing of Face Coverings

Where you are requested to attend the surgery for future appointments we kindly request that patients attend their appointment alone wherever possible and that you wear a face covering (for example, a mask or scarf) at all times. This is for the protection of both staff and patients.

If you have any symptoms of Coronavirus you MUST NOT attend your appointment.

Keeping appointments

Patients are reminded that they must inform us if they are no longer able to keep a booked appointment. Failure to attend means valuable appointment slots which could have been given to other patients are wasted. Missed appointments are recorded and persistent offenders after due warning will be removed from the practice list for the benefit of our remaining patients.

Evening and Weekend appointments

There are evening and weekend appointment available via the Rotherham Hubs. Appointments can be made to see a Dr, ANP, Nurse and HCA.

These appointments are held at Valley Health Centre Dalton, Broom Lane Medical Centre and Dinnington Group Practice.

Appointments for the Rotherham hubs can be made via our reception team or on the Rotherham Health App

Telephone consultations

If you feel your problem can be dealt with by speaking to a doctor or nurse on the telephone without the need for a face to face consultation please inform the reception staff accordingly.

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