Morthen Road Group Practice

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NHS Zero Tolerance

The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.

The Practice supports the governments 'Zero Tolerance' compaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused.

The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggresive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list, and in extreme cases, the Police being contacted.

In summary, we will not hesitate to remove patients from our list who:

  • are violent or abusive to any Practice member.
  • use or condone threatening or violent behaviour.
  • cause damage/steal from the Practice's premises/staff/patients.
  • obtain drugs and/or medical services fraudulently.
We ask you to treat your GPs and their staff courteously at all times.

Accessing services

All surgeries are by appointment only. Please try to remember that appointment time is limited, generally to ten minutes per patient. If you have complex problems that require a longer time to discuss or you have several problems, please try to book more than one appointment or consider coming back on a separate occasion. This will help the surgery run to time and prevent both yourself and others having to wait unnecessarily.

If you feel you need to be seen on an urgent basis, please explain this to the receptionist. We will try to fit you in wherever we can. This might require you to travel to one of our branch surgeries or attend the open access service or, in some circumstances, the doctor may be able to ring you and give advice over the telephone. We will always endeavour to have a qualified health professional assess your problem the day you ring if you feel that this is needed.

Keeping appointments

Patients are reminded that they must inform us if they are no longer able to keep a booked appointment. Failure to attend means valuable appointment slots which could have been given to other patients are wasted. Missed appointments are recorded and persistent offenders after due warning will be removed from the practice list for the benefit of our remaining patients.

Evening appointments

It would be very helpful if patients who do not work could avoid booking the later evening appointments, particularly those now offered in the new extended opening hours (see below). This will help patients who work to access the service without taking time out of work.

Telephone consultations

If you feel your problem can be dealt with by speaking to a doctor or nurse on the telephone without the need for a face to face consultation please inform the reception staff accordingly.

Home visits

If you need a home visit please indicate the urgency. Remember the doctor will have a full surgery which may also contain urgent cases and so is rarely in a position to attend straight away. It may be possible to see you more quickly if you are prepared to travel up to surgery. In a true emergency, calling an ambulance is likely to be more appropriate.

For routine visits try to ensure you have contacted reception before 10:30am. This will help the doctors share and plan their visits after morning surgery and you are more likely to see the doctor of your choice if you have one.

Please remember visits are for those patients who are housebound or are too ill to go out. Wherever possible please try and come to surgery as this provides a more efficient service for all our patients and can often help the doctor assess your condition better.

Providing the reception staff with some information about the nature of your problem will also help the doctors in allocating your visit.

Out of hours

When our Ravenfield and Braithwell sites are closed, your call will be passed through to our main site at Morthen Road, Wickersley up until 6.30pm. It is helpful to inform staff at the main site that you normally attend one of our other surgeries. This avoids confusion when booking appointments, arranging for prescriptions to be raised etc.

When all the surgeries are closed, telephone calls to the Practice have previously automatically been routed to our out of hours deputising service, Care UK. However, this has changed from 10th June 2014.

Rotherham Clinical Commissioning Group (CCG) have decided to transfer the call handling element of the out of hours service to NHS 111, as already happens in other parts of the country. When now telephoning the Practice out of hours, a recorded message will state that if the problem is urgent and cannot wait until the surgery opens, that you please hang up and telephone NHS 111, by just dialling 111 on your telephone. These calls are free from both landlines and mobile phones.

NHS 111 telephone operatives are fully trainined to field your call appropriately, and are able to refer patients to A & E, 999 or where patients require advice or treatment from a GP, they will then be referred on to the Care UK service. 

Alternatively, the nearest local NHS Walk-in Centre is situated within Rotherham District General Hospital on Moorgate, Rotherham. It is available for the treatment of minor illnesses and injuries outside of normal surgery opening hours. .

If you feel that your condition is a life threatening medical emergency, then please dial 999 immediately.

 

Extended hours - Evening and weekend appointments available

An extended hours clinic is held at our Wickersley surgery on Wednesday evenings until 8.30pm. This is to enable patients who are registered at our practice to see a clinician outside of normal working hours.

In addition to this, we can now offer routine GP appointments on Saturday and Sunday mornings, and at other times during the week, for those of our patients who are otherwise unable to attend our surgery. These appointments are prebookable, and will take place at a NHS hub setting nearby.

Please talk to one of our practice receptionists to find out more or to book an appointment.

 

New Patients

There are strict rules for registration at a GP practice.  You will be asked to complete a registration form and a new patient questionnaire. You must also supply evidence of:

1.  Identification - you are who you say you are, eg your passport, photo driving licence, birth certificate.

2. Address - this can be a bank statement, utility bill or other correspondence which places you in residence at your address.  Each GP practice has a geographical boundary, and people who have an address within the boundary area may apply to register with that practice.

For economic migrants, asylum seekers, foreign visitors to the UK and ex-pats returing to the UK after living abroad, there are different rules. If you think that you may come under one of these categories, please contact our reception and they will give you a guide to help you through registration.

 

Newsflash

REPEAT PRESCRIPTIONS

Ravenfield

From Monday 25th June 2018, our Ravenfield Surgery will have a dedicated telephone number, to enable patients to order their repeat prescriptions.

This number is 01709 546802, and will be open between 9am and 11am, Monday to Friday.

Wickersley

Wickersley surgery already has a dedicated telephone number to order repeat prescriptions, 01709 549882.  From 25th June, the times that this line is open will be changing to 9am until 11am, Monday to Friday. 

Braithwell

If you are a Braithwell patient and wish to order your repeat prescription, please telephone the surgery during normal working hours, on 01709 819716

When you call, please be ready to quote your EMIS number or date of birth, together with the list of medications required. Alternatively, if you are unable to request your prescription using this facility, you can order on-line, by post, or by dropping your request slip into our dedicated prescription box within the surgeries.

Please note that we require 48 hours notice during working days for all prescription requests.

Thank you.

 


 

GDPR website update

Due to the changes in regulations on personal data handling under the new EU GDPR regulations, the facility to log in to this website and set up a user account has been suspended until further notice. In its current form, the ability to log into the website does not really add any facilities that cannot be accessed without logging in, and if you wish to contribute your feedback to the practice interactively online, you would be better served by registering for our virtual patient participation group at : http://www.myppg.co.uk/register

Any currently stored user account details and email addresses have been securely deleted from this web server. Apologies if this has caused any inconvenience.

 

STAFF TRAINING

We are dedicated to providing the best possible level of care for all of our patients.  To help us to achieve this, our doctors, nurses and other staff regularly undertake training in order to update their knowledge and skills, so that we may continue to improve the service we deliver to you, our patients.

Please therefore be aware that our surgeries will be closed from 12pm on Thursday 11th April 2019 for staff training purposes.We will re-open again as normal the following day.

If you need to contact a doctor during this time and you feel it cannot wait until the surgery re-opens, please telephone NHS 111 who will be able to help, or if you have a life threatening emergency, please telephone 999

For the treatment of minor illnesses and injuries, the nearest NHS Walk-in Centre is situated within the new emergency department at Rotherham General Hospital, Moorgate Road.

Thank you for your consideration.